Same Faces, Different Family!
As you may have heard, Fred Fuller Oil & Propane is now part of Rymes Propane & Oil. What you may not know is that the team at Fred Fuller Oil is still here to provide you the local, personal service our customers have counted on for 45 years. We are part of a new family, but you will still see the same friendly faces in the office, delivering fuel, and servicing your equipment.
Local. Dependable. Affordable.
Rymes Propane & Oil is a family owned and operated company that has been serving customers throughout New Hampshire and in Vermont, Massachusetts, and Maine for 45 years. We pride ourselves on our reputation for local service and affordable prices. Over the years, you have trusted the team at Fred Fuller Oil & Propane to keep you warm and to provide the care that only a local company can, and you can rest assured that nothing will change in that regard.
What should I expect?
Other than our new name, nothing should change for you. You can call the same phone numbers, 24-hours a day, seven days a week. You can still go online to view your account make a payment, or order fuel through our online customer portal, and our offices in Hudson, Derry, Goffstown, Laconia, Moultonborough, Northfield, Milford, and Bridgewater are all still open. In addition, you can now stop in to any of the 11 Rymes Offices located throughout NH.
We will be serving all existing Fred Fuller customers, for both oil and propane. Whether you are on automatic delivery or you order fuel when you need it, we will be here to keep you warm. If you have prebuy or a budget plan with us, your contract will carry forward with Rymes.
Thank you for your continued business. We look forward to working together for many years to come.
Rymes Propane & Oil has acquired the assets of Fred Fuller Oil & Propane. For customers of both Rymes and of Fuller, we have provided a list of frequently asked questions below to help you understand the impact of this acquisition. If you have any questions that are not answered below, please feel free to stop by one of our local offices or contact us via telephone or e-mail.
On November 25, 2014 Rymes Propane & Oil acquired Fred Fuller Oil & Propane. All operations will continue as normal.
What has changed?
The ownership has changed, however Fred Fuller customers will continue to order and receive their Oil and Propane just as they have. Same phone number, same faces, different family.
What does this mean for employees of Fred Fuller Oil & Propane?
The team at Fred Fuller Oil & Propane is still here to provide you with the local, personal service that our customers have counted on since 1969. You will still see the same friendly faces in the office, delivering fuel, and servicing equipment. Stop in and say "hello" today!
I'm a Fred Fuller Oil & Propane customer. What should I do?
If you are a current Fred Fuller Oil & Propane customer, nothing should change for you. You can call the same phone numbers, 24 hours a day, seven days a week. You can still go online to view your account, make a payment, or order fuel, and all of our offices are still open.
Automatic delivery customers will continue to receive fuel on their regularly scheduled basis, and will-call customers' orders will be delivered as usual. Because of the transition, and because this is a busy time of year, we would appreciate it if you place your orders early, rather than waiting for the last-minute.
Who should I make my check payable to?
Please make your checks payable to Rymes. Don't worry if you forget, or if you have already sent a check payable to Fuller, as that will be OK.
Does this agreement cover both oil and propane customers?
Yes. Rymes is serving all customers of Fred Fuller Oil & Propane.
I have pre-buy or a budget plan with Fred Fuller Oil & Propane. Am I going to lose my money?
No. As part of the acquisition, Rymes has pledged to deliver pre-purchased fuel to customers of Fred Fuller Oil & Propane that have active pre-buy contracts and budget plans with credit balances.
What about prices?
Rymes Propane & Oil takes pride in providing superior service at affordable prices. If you review pricing within the region over the last few years, you will find that Rymes' prices have consistently been very competitive. While we do not know where oil prices in general will be in the future, it is our expectation that the price charged to customers of Fred Fuller Oil & Propane will be lower, relative to the market, than they have been recently.
Who is Rymes?
Rymes is a family owned and operated oil and propane provider that was started by Jim and Carol Rymes in 1969, shortly after Jim Rymes returned home from Vietnam. Since that time, the business has grown to serve all of New Hampshire and surrounding areas in Vermont, Maine, and Massachusetts. The company is now run by brothers Jim, John, and Tom Rymes, who are actively involved in the day-to-day operation of the business. We are proud of our 45-year tradition of local, affordable, and dependable service, and we look forward to earning the trust of all Fred Fuller Oil & Propane customers, both current and former.
What is Pay As You Go™?
Pay As You Go™ is a new plan that Rymes introduced in the spring of 2014 to replace our traditional pre-buy plan. Pay As You Go™ offers customers the same fixed, predictable price as a pre-buy plan, without requiring customers to pay for all of their fuel in advance. We are no longer offering new Pay As You Go™ contracts for this winter, but we fully expect to begin offering new plans for next winter, beginning in Spring 2015.